Refund Policy

Swes offers a 30-day money-back guarantee on VeriLens paid plans. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date — no explanation required.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or contact us and we will raise the request on your behalf. Approved refunds return to the original payment method, typically within 5–10 business days depending on your bank.

You can cancel a monthly plan at any time from the billing portal in your VeriLens account. Cancelling stops future renewals and your premium access continues until the end of the period you have already paid for. Cancelling on its own does not create a refund — use the process above if you also want your most recent payment returned.

Monthly plans renew automatically. If a renewal payment fails, our provider retries it and your access continues during that retry window; if all attempts fail the subscription is cancelled. You will always be able to see your current plan and renewal date in your account.

Read the provider’s refund policy for additional detail, or see our Terms & Conditions.